Support Center
We're here to help! Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How do I create my first achievement?
After logging in, click the "Add Achievement" button on your dashboard. Fill in the details, upload photos, and save. Your child's milestone will be securely stored in your digital scrapbook.
Is my child's information secure?
Yes! We use industry-standard encryption and security measures. All data is encrypted both in transit and at rest. You have full control over privacy settings and who can view your child's achievements.
Can I share achievements with family members?
Absolutely! You can generate secure share links for specific achievements or invite family members to view your child's scrapbook. You control exactly what is shared and with whom.
What types of achievements can I track?
KidWins supports all types of achievements - from coding projects and academic milestones to sports accomplishments, artistic creations, and personal growth moments. If it's worth celebrating, it belongs in KidWins!
Can I export my data?
Yes! You can export all your data at any time from your account settings. We believe your data belongs to you, and we make it easy to download everything in a portable format.
How do I cancel my account?
You can cancel your account anytime from your account settings. We'll give you the option to download your data before deletion. If you need help, our support team is here to assist.
Still need help?
Send us a message and we'll get back to you as soon as possible.